At Volira, we strive to provide you with the best shopping experience. However, we understand that there may be times when a product may not meet your expectations. To ensure peace of mind and trust when shopping at volira.shop, we have developed a clear and transparent return and refund policy. This policy helps you easily initiate a return or request a refund when necessary.
Return Conditions
We accept returns within 15 days of receiving your product. To qualify for a return, the product must meet the following conditions:
- Product Condition: The product must be in its original condition, unused, and with all tags attached.
- Original Packaging: The product must be returned in its original packaging, including all accessories and documentation (if any).
- Proof of Purchase: Please provide the receipt or proof of purchase when requesting a return.
- Other Conditions: Products purchased during final sale or promotional events marked as non-returnable will not be accepted for returns.
Return Process
- Contact Us: Please contact us via [email protected] or phone number provided on volira.shop to notify us of the return. We will guide you through the process.
- Send the Product: Once approved, you can send the product to the following address
- Return address in Vietnam: 58 Nguyen Dang Tuan, Nam Sach, Dong Hoi, Quang Binh 47000, Vietnam
- Return address in the United States: 4256 W Diversey Ave, Chicago, IL 60639, United States
Please note that you will be responsible for the shipping costs associated with the return.
Refunds
After inspecting the returned product, we will process the refund within 3-4 business days through the original payment method. The time for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Eligible Returns
We do not accept returns for products that have been used, damaged due to customer fault, or are not in their original condition.
Contact Us
If you have any questions, please contact us via [email protected] or phone number provided on volira.shop.